Payment Methods

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· What payment methods does ReverGrow support?

 

Support a variety of online payment methods, including Express payment, Tenpay (mobile terminal), payment platform (Alipay, wechat Pay, etc.), e-bank payment (including deposit card and credit card payment), change, Visa, MasterCard, Discover, American Express, PayPal and other payment methods

 

· Can the refund be refunded to the non-paying account?

 

Typically, the system automatically refunds the money based on the original payment method. If you paid the amount offline, you can ask customer service to refund the actual amount to your other accounts.​

 

· Why do my orders keep showing payment failure?

 

Because ReverGrow's online payment features are constantly being updated and optimized, you can contact customer service directly to make offline payments.​

 

· Can the refund be refunded to the non-paying account?

 

Typically, the system automatically refunds the money based on the original payment method. If you paid the amount offline, you can ask customer service for the actual amount refunded to your other accounts.​

 

· Why do my orders keep showing payment failure?

 

Because ReverGrow's online payment features are constantly being updated and optimized, you can contact customer service directly to make offline payments.​

 

· Why are there a lot of charges deducted from my bank card?

 

Usually, in the case that your order is not successful, the bank will also have a transaction record, showing the "pending" status;  But instead of being directly deducted, the money was temporarily frozen by the bank;  Upon completion of processing, the pending item at the bank will be automatically canceled and the frozen amount will be displayed directly back to the available balance in your account. Usually this process takes 3-4 working days, depending on the processing speed of different banks. If your money is not returned to your account after the pending item has been cancelled, please reply to us with a screenshot of your bank's debit record and your order number, and we will consult the appropriate authorities for you.​

 

·Why am I unable to use WeChat Pay?

 

If weChatPay requires weChat, confirm that you have verified your real name.   If you have any questions, please feel free to contact our customer service.

 

·Can discount codes be used in superposition?

 

Discount codes cannot be superimposed on the same product. If used in conjunction with a percentage discount code, the system automatically identifies and applies the lowest discount. Full subtraction and percentage discounting codes can be used in superposition.​