[How to return and exchange goods]

 

​Step 1: Apply for a refund:

 

1. Please send the return application to our customer service email info@revergrow.com before returning the goods;

2. Please include your order number, item name, quantity and a detailed reason for returning in the return application;  in case of "no return or exchange", ReverGrow customer service staff will follow up with you within 1-3 working days.

3. If the item is damaged, mis-delivered, missed or past its sell-by date and cannot be used properly, or if there are quality issues, we will ask you to provide a clear photo and other relevant information of the damaged, expired or delivered item, as the case may be. After identifying the problem, you can:

 

• In case of sufficient supply, you may request a replacement or refund;

• In case of insufficient supply, we will refund you;

 

• Customer service will determine whether the customer needs to return the goods according to the situation. ReverGrow will provide you with a shipping address if you want to return the package, but it's up to the customer to self-deliver the package to the shipping point.

 

4. If the return is due to personal reasons, the freight shall be borne by the customer.

 

 

Step 2: Return to ReverGrow Official:

 

Please return the original package, the product itself, the gift box/bag, instruction manual, ETC., if there is a free gift, also returned. If missing, the main item cannot be refunded in full.

 

If the item is not returned within 7 working days of approval of the return request, the return request will be canceled.

 

 

The third step is to complete the return and replacement process:

 

ReverGrow will notify you via email/WeChat upon receipt of the returned package, check and confirm that it is correct, and handle refund or reissue:

 

If the item is damaged, mis-delivered, missed or not in working order, we will ask you to provide a clear photo of the damaged, expired or delivered item and other relevant information as the case may be. After confirming the problem, you can:

 

For returned goods that are declared as unopened for use, customer service will check the receipt for the returned item and, once confirmed to be intact, a refund or replacement will be made in a timely manner.

 

If the item is unwrapped or used, a depreciation fee of 15 percent or more will be charged, depending on the circumstances, or the item will be returned to you.

 

If you use the gift card, points and refund when paying for an order, the card and points will be returned first. The rest of the refund will show up in your bank account within 5-7 business days of when you paid for it.

 

When processing credits for refunds, complete the account e-mail verification first to ensure normal receipt of the returned credits.

 

The replacement of the goods will be arranged in a timely manner upon receipt of the goods verification and as stock conditions permit. If a replacement cannot be made for you, we will process a refund for you.​

 

[The situation of not returning or changing]

 

• Allergic symptoms after using cosmetics and skin care products, or not suitable for personal skin, hair and other reasons. A skin test is recommended before use due to skin allergies and other personal factors.

 

• Goods near expiration date and defective goods indicated at the time of sale.

 

• The goods that are easy to cause the quality change after opening shall not be returned or exchanged if there is no quality problem.

 

• Goods that cannot be guaranteed to be returned in good condition. (If the original quality and function can be maintained and the goods themselves and trademarks are complete without affecting the use, the goods shall be deemed to be in good condition)

 

• Goods damaged due to personal use, improper storage and other reasons will not be returned or replaced.

 

• Website product pictures and information for reference only, please prevail in kind, if there is no quality problem, can not be returned.

 

• ReverGrow insists on selling authentic products. If a customer has doubts about the authenticity of a product's origin, he or she should provide a quality inspection report and a written identification document issued by an inspection authority authorized by the brand owner;  Otherwise, it will not be accepted.

 

• Clearance special items, except goods damaged in the delivery process, will not be returned or replaced.